Refund Policy
A legal disclaimer
Thank you for shopping at Ceres Natur'l. This Refund Policy details our policies regarding refunds, returns, and exchanges.
Satisfaction Guarantee
We want you to be completely satisfied with your purchase from Ceres Natur'l. If you are not satisfied with your order for any reason, you may request a refund or exchange within 1 day of receiving your product.
Eligibility
-
To be eligible for a refund or exchange, the product must be unused, unopened, and in its original packaging.
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Products that have been opened or used are not eligible for a refund or exchange unless they are defective or damaged upon arrival.
Return Process
-
To initiate a return or exchange, please contact our customer service team at ceresnaturl@gmail.com within 1 day of receiving your product.
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Provide your order number, reason for return, and any relevant photographs (for damaged or defective products).
Refund Process
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 business days
Shipping Costs
-
Shipping costs are non-refundable. Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product).
Exchanges
-
If you wish to exchange your product for another item, please contact us to arrange the exchange. Additional shipping charges may apply.
Damaged or Defective Products
-
If you receive a damaged or defective product, please contact us immediately. We will replace the item or issue a refund, including any applicable shipping charges.
Refund Policy
A legal disclaimer
Thank you for shopping at Ceres Natur'l. This Refund Policy details our policies regarding refunds, returns, and exchanges.
Satisfaction Guarantee
We want you to be completely satisfied with your purchase from Ceres Natur'l. If you are not satisfied with your order for any reason, you may request a refund or exchange within 1 day of receiving your product.
Eligibility
-
To be eligible for a refund or exchange, the product must be unused, unopened, and in its original packaging.
-
Products that have been opened or used are not eligible for a refund or exchange unless they are defective or damaged upon arrival.
Return Process
-
To initiate a return or exchange, please contact our customer service team at ceresnaturl@gmail.com within 1 day of receiving your product.
-
Provide your order number, reason for return, and any relevant photographs (for damaged or defective products).
Refund Process
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 business days
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product).
Exchanges
If you wish to exchange your product for another item, please contact us to arrange the exchange. Additional shipping charges may apply.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will replace the item or issue a refund, including any applicable shipping charges.